Asumsi: Anda memiliki domain dan hosting di MWN dengan nama example.com serta memiliki email dengan nama info@example.com.

Table of Contents

Permasalahan

Pada saat melakukan pengiriman email menggunakan BlackBerry dengan menggunakan email info@example.com, tidak diterima oleh si penerima (mis. yahoo.com/gmail.com/hotmail.com dlsb).

Solusi

Tolong pastikan bahwa settingan BlackBerry Anda sudah tepat.
Jika settingan BlackBerry sudah benar, silakah hubungi operator BlackBerry Anda. Ini dikarenakan pada saat Anda mengirimkan email menggunakan BlackBerry, menggunakan SMTP dari RIM (Research In Motion). Ini contoh smtp RIM dilihat dari email header

Received: from unknown (EHLO smtp01.bis.ap.blackberry.com) (216.9.247.48)

$ whois 216.9.247.48
#
# Query terms are ambiguous.  The query is assumed to be:
#     "n 216.9.247.48"
#
# Use "?" to get help.
#

#
# The following results may also be obtained via:
# http://whois.arin.net/rest/nets;q=216.9.247.48?showDetails=true&showARIN=false
#

NetRange:       216.9.240.0 - 216.9.255.255
CIDR:           216.9.240.0/20
OriginAS:       
NetName:        RIM-NET-02
NetHandle:      NET-216-9-240-0-1
Parent:         NET-216-0-0-0-0
NetType:        Direct Allocation
NameServer:     XNS01LHR.RIM.NET
NameServer:     XNS01YKF.RIM.NET
RegDate:        2002-07-19
Updated:        2006-10-19
Ref:            http://whois.arin.net/rest/net/NET-216-9-240-0-1

OrgName:        Research In Motion Limited
OrgId:          RIM-9
Address:        295 Phillip Street
City:           Waterloo
StateProv:      ON
PostalCode:     N2L-3W8
Country:        CA
RegDate:        2002-07-19
Updated:        2010-01-20
Ref:            http://whois.arin.net/rest/org/RIM-9

OrgAbuseHandle: ABUSE1462-ARIN
OrgAbuseName:   Abuse Complaints
OrgAbusePhone:  +1-519-888-7465 
OrgAbuseEmail:  abuse@rim.com
OrgAbuseRef:    http://whois.arin.net/rest/poc/ABUSE1462-ARIN

OrgTechHandle: IPADM262-ARIN
OrgTechName:   IP Admin
OrgTechPhone:  +1-519-888-7465 
OrgTechEmail:  ipadmin@rim.com
OrgTechRef:    http://whois.arin.net/rest/poc/IPADM262-ARIN

RAbuseHandle: ABUSE1462-ARIN
RAbuseName:   Abuse Complaints
RAbusePhone:  +1-519-888-7465 
RAbuseEmail:  abuse@rim.com
RAbuseRef:    http://whois.arin.net/rest/poc/ABUSE1462-ARIN

RTechHandle: IPADM262-ARIN
RTechName:   IP Admin
RTechPhone:  +1-519-888-7465 
RTechEmail:  ipadmin@rim.com
RTechRef:    http://whois.arin.net/rest/poc/IPADM262-ARIN

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/whois_tou.html
#