Asumsi: Anda memiliki domain dan hosting di MWN dengan nama example.com serta memiliki email dengan nama info@example.com.
Permasalahan
Pada saat melakukan pengiriman email menggunakan BlackBerry dengan menggunakan email info@example.com, tidak diterima oleh si penerima (mis. yahoo.com/gmail.com/hotmail.com dlsb).
Solusi
Tolong pastikan bahwa settingan BlackBerry Anda sudah tepat.
Jika settingan BlackBerry sudah benar, silakah hubungi operator BlackBerry Anda. Ini dikarenakan pada saat Anda mengirimkan email menggunakan BlackBerry, menggunakan SMTP dari RIM (Research In Motion). Ini contoh smtp RIM dilihat dari email header
Received: from unknown (EHLO smtp01.bis.ap.blackberry.com) (216.9.247.48)
$ whois 216.9.247.48 #
# Query terms are ambiguous. The query is assumed to be: # "n 216.9.247.48" #
# Use "?" to get help. #
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# The following results may also be obtained via: # http://whois.arin.net/rest/nets;q=216.9.247.48?showDetails=true&showARIN=false
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NetRange: 216.9.240.0 - 216.9.255.255 CIDR: 216.9.240.0/20 OriginAS: NetName: RIM-NET-02 NetHandle: NET-216-9-240-0-1 Parent: NET-216-0-0-0-0 NetType: Direct Allocation NameServer: XNS01LHR.RIM.NET NameServer: XNS01YKF.RIM.NET RegDate: 2002-07-19 Updated: 2006-10-19 Ref: http://whois.arin.net/rest/net/NET-216-9-240-0-1
OrgName: Research In Motion Limited OrgId: RIM-9 Address: 295 Phillip Street City: Waterloo StateProv: ON PostalCode: N2L-3W8 Country: CA RegDate: 2002-07-19 Updated: 2010-01-20 Ref: http://whois.arin.net/rest/org/RIM-9
OrgAbuseHandle: ABUSE1462-ARIN OrgAbuseName: Abuse Complaints OrgAbusePhone: +1-519-888-7465 OrgAbuseEmail: abuse@rim.com OrgAbuseRef: http://whois.arin.net/rest/poc/ABUSE1462-ARIN
OrgTechHandle: IPADM262-ARIN OrgTechName: IP Admin OrgTechPhone: +1-519-888-7465 OrgTechEmail: ipadmin@rim.com OrgTechRef: http://whois.arin.net/rest/poc/IPADM262-ARIN
RAbuseHandle: ABUSE1462-ARIN RAbuseName: Abuse Complaints RAbusePhone: +1-519-888-7465 RAbuseEmail: abuse@rim.com RAbuseRef: http://whois.arin.net/rest/poc/ABUSE1462-ARIN
RTechHandle: IPADM262-ARIN RTechName: IP Admin RTechPhone: +1-519-888-7465 RTechEmail: ipadmin@rim.com RTechRef: http://whois.arin.net/rest/poc/IPADM262-ARIN
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# ARIN WHOIS data and services are subject to the Terms of Use # available at: https://www.arin.net/whois_tou.html
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